Privacy policy

Privacy policy

This Policy was last modified on 30 June, 2025.

This Privacy Policy (‘Policy’) explains the privacy rules applicable to personal information collected by Redmob (‘we’, ‘our, ‘us’) and your rights under the data protection laws. If you have any questions or comments about this Policy or any other privacy matters please do not hesitate to contact our data protection officers at privacy@redmob.io


We reserve the right to update this policy at any time. Any changes will take effect immediately upon publication. To stay informed, please check the latest version regularly at www.redmob.io.

  1. Purposes and Personal Information Collected

Purpose: Providing our Data Management and Programmatic Services. 

Redmob delivers a range of services designed to support the digital advertising needs of our clients while enabling responsible and transparent data practices.

Data Management Services: As a data broker, Redmob provides a comprehensive suite of data management solutions that enable our clients to organize, enrich, and activate customer and prospect data in a privacy-conscious manner. 

Programmatic Advertising Services: In parallel, Redmob operates a programmatic advertising exchange that facilitates real-time transactions between advertisers and publishers. This platform supports the automated buying and selling of digital ad inventory and enables advertisers to reach relevant audiences more efficiently.

Over the past 12 months, Redmob has disclosed and sold personal information provided below to third parties for business and commercial purposes, as defined under applicable data protection laws. Please note that Redmob does not collect personal identifiers such as names, addresses, phone numbers, or ID numbers. Instead, we collect technical data—like device and browser information—using cookies, device IDs, and tracking pixels.

Categories of Personal Information:

  • Mobile Advertising IDs (MAIDs) — such as Google Advertising ID (GAID), Apple ID for Advertisers (IDFA), and Connected TV (CTV) device identifiers.

  • Device and browser details (e.g., operating system, language settings)

  • General geographic location

  • Hashed emails

  • Network/internet service provider

  • IP address and visit timestamps

  • Apps visited

  • Client-provided segmentation or audience categorization

Purpose: Customer Support. 

We process user information to deliver customer support, handle questions, and resolve problems. 

Categories of Personal Information:

  • Email address

  • Inquiry subject and content

  • Date of inquiry

  • Any attachments provided

  • Name and/or surname (if included)

  • Our response to the inquiry

  • Any additional information you choose to share

Purpose: Management of Business Relationship With Our Partners. 

To initiate and manage business relationships, we process the information of representatives of our clients and partners.

Categories of Personal Information:

  • Full name

  • Job title

  • Contact details (email, telephone number)

  • Company name and website

  • Country

  • Services ordered

  • Payment-related information

  • How you learned about our company

Purpose: Compliance and Protection of Our Legal Interests. 

We retain and use certain data to comply with legal obligations (e.g., accounting or archiving) and, if needed, to defend our rights or respond to legal claims.

Categories of Personal Information:

  • Name, surname, email

  • Contracts and supporting documents

  • Legal correspondence, filings, pleadings, and annexes

  • Regulatory or investigative communications

  • Information on legal violations, incidents, or offenses (if applicable)

  • Other information needed to comply with legal acts or defend our rights and interests.

Purpose: Recruitment.

To identify and evaluate potential candidates for employment or cooperation, we process application-related data submitted to us.

Categories of Personal Information:

  • Name, surname, email, and phone number

  • Curriculum vitae (CV)

  • Employment history and any other information you voluntarily submit

  1. Sharing, Collecting and Storing Personal Information 

We only share your information when it is necessary for the purposes described above and in accordance with applicable laws. Third-party recipients may include our clients and ad tech partners; marketing service providers; CRM system providers; social media service providers; IT and communication services and tools providers; cloud computing and work management service providers; other service providers.

We retain information only for as long as necessary to fulfill the purposes for which it was collected, and in compliance with applicable legal requirements:

  • We retain data that is needed to provide our services for up to 30 days. 

  • We retain your recruitment-related data for a period of three years following the conclusion of the relevant recruitment process. If your data is obtained based on your consent or collected from professional social media platforms, we retain it for up to five years from the date of your consent or the date of collection, whichever is applicable.

  • We retain data for legal reasons and record-keeping purposes for a period of up to ten years.

  1. Information About Minors

We do not knowingly process the information of minors under 18 years of age. By using the website and/or our services, the user asserts they are not under 18 years of age. If you are under 18 years of age, please do not use our website and/or services and do not submit any information through our websites or services without the parents’ permission. If we become aware that we have inadvertently received information of minors under 18 years of age, we will delete such information from our records.

  1. Your Rights

  • To know the personal information we collect, use, disclose, or sell.

  • To correct any inaccurate or incomplete information we hold about you.

  • o delete your information when it is no longer necessary or processed unlawfully.

  • To restrict the processing of your personal information if you contest its accuracy, object to its use, or require it for legal purposes.

  • To receive your data in a structured, commonly used, and machine-readable format or to request its transfer to another data controller (applies to data you provided and which is processed based on consent or contract by automated means).

  • To withdraw consent at any time where your data is processed based on consent (see Section 2 for details).

  • To file a complaint with your national data protection authority (e.g., where you reside, work, or where a potential violation occurred).

  • To opt out of further data collection and processing if you no longer want us to process your information. 

  • To not be discriminated against for exercising your data protection rights.

  • To object to the selling of your data.

Your Right to Know

You may request information about how we collect and use your personal information. Once we validate your request, we will provide:

  • The types of information we’ve gathered and where it came from

  • Our business or commercial reasons for collecting it

  • The categories of third parties with whom we share your information

  • The exact data points we hold about you

  • Any other details required by law

Please note that we have shared information with third parties for business or commercial purposes as described in Section 2 of this policy.

Right To Be Forgotten 

You have the right to request that we delete any personal information we maintain about you, subject to applicable legal exceptions. To submit a deletion request, please contact us at privacy@redmob.io with “Data Erasure Request” in the subject line and sufficient details for us to verify your identity.

We may need to retain certain data to:

  • Complete a transaction or fulfill a service you requested.

  • Detect or prevent fraud, security incidents, or misuse.

  • Comply with financial, tax, or regulatory record-keeping obligations.

  • Exercise or defend legal claims.

  • Perform internal tasks compatible with the context in which the data was collected.

  • Other cases in accordance with applicable laws. 

Right Not To Receive Discriminatory Treatment

You will not be discriminated against or penalized for exercising your legal rights. Exercising those rights cannot result in you being denied goods or services, charged a different price, or offered an inferior quality of products or services.

Right To Object To The Sale of Information 

You may request that we stop selling your personal information at any time. If you choose to exercise this right, we will cease sharing your data with third parties for sale or marketing purposes. To opt out, simply click the “Do Not Sell My Personal Information” link below, and we will honor your request immediately.

5. Cookies and Similar Tracking Technologies

Yes. Cookies are small textual files containing an identifier that is sent by a web server to your web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Our website places the following cookies on your device:

Functional cookies:

Name

Purpose

Maximum Storage Duration

__cf_bm

Cloudflare bot management cookie for identifying trusted web traffic.

Session

__cuid

Unique user identifier for session tracking.

400 days

__hssrc

Used to determine if the visitor has restarted their browser (HubSpot).

Session

__Secure-1PAPISID

Used by Google for user security and identifying signed-in users.

399 days

__Secure-1PSID

Stores user preferences for Google services.

399 days

__Secure-1PSIDCC

Google content security cookie.

365 days

__Secure-1PSIDTS

Google cookie for secure session timestamp tracking.

365 days

__Secure-3PAPISID

Google profile personalization and ads relevance.

399 days

__Secure-3PSID

Google profile-based ad targeting.

399 days

__Secure-3PSIDCC

Google security cookie to prevent misuse.

365 days

__Secure-3PSIDTS

Security cookie used for session timestamping.

365 days

__Secure-ENID

Used for securing digital properties and preventing misuse.

287 days

_tt_enable_cookie

TikTok tracking consent cookie.

90 days

AEC

Verifies user integrity and request legitimacy.

68 days

ajs_anonymous_id

Segment anonymous user ID cookie.

365 days

ajs_user_id

Stores a unique user ID to recognize returning visitors.

365 days

APISID

Used by Google to store user preferences and information.

399 days

APISID

Used by Google to store user preferences and information.

399 days

apt.sid

Session ID for application performance tracking.

Session

apt.uid

User ID for application tracking.

365 days

fs_uid

FullStory user session tracking cookie.

351 days

has_account

Indicates user account status.

Session

HSID

Used by Google to authenticate users, prevent fraudulent use.

399 days

intercom-device-id

Maintains unique device ID for Intercom messaging continuity.

259 days

intercom-id

Allows chat sessions to persist across page loads in Intercom.

259 days

intercom-id

Maintains Intercom chat session continuity.

231 days

intercom-session

Tracks Intercom session continuity between pages.

7 days

last_user_id

Stores last known user ID for return recognition.

30 days

NID

Google cookie for preferences and security across Google services.

182 days

OptanonAlertBoxClosed

Stores user dismissal of cookie notification.

259 days

OptanonConsent

Stores cookie consent status.

365 days

optimizelyEndUserId

Unique user ID for Optimizely experiments.

Session

optimizelySession

Tracks session activity in Optimizely tests.

74 days

OTZ

Used by Google Analytics to track website traffic and behavior.

9 days

pd_account

Stores the account ID associated with a session.

Session

pd_language_selection

Stores user’s language preference.

Session

pd_referrer

Captures referrer information for pipe tracking.

365 days

pipe-data

Stores data passed between sessions in Pipe.

Session

pipe-last-active

Captures the last active time for pipe session tracking.

Session

S

Maintains session authentication.

Session

SAPISID

Used by Google to store user profile and preferences.

399 days

session

Identifies user session for continuity and analytics.

354 days

session.edit

Tracks edits or changes within a session state.

Session

SID

Google user session ID for authentication and analytics.

399 days

SIDCC

Google security cookie to protect data.

365 days

SSID

Stores Google user information to personalize ads.

399 days

ttcsid

TikTok session ID for tracking.

90 days

Analytics cookies:

Name

Purpose

Maximum Storage Duration

__hstc

Main cookie for tracking visitors via HubSpot. Includes timestamps and session counts.

175 days

_clck

Persists the Clarity User ID and preferences across pages.

360 days

_ga

Used to distinguish users for Google Analytics.

400 days

_ga_#

Another Google Analytics ID variant used to differentiate traffic.

395 days

_hjSessionUser_#

Hotjar session user tracking cookie.

365 days

_lfa

LinkedIn Ads ID for retargeting visitors.

360 days

_rdt_uuid

Reddit ads analytics cookie for user session tracking.

90 days

analytics_session_id

Tracks active analytics session.

365 days

analytics_session_id.last_active

Stores last active time for analytics session.

365 days

FPAU

First-party Analytics User ID cookie.

79 days

FPID

First-party Analytics Persistent ID for user recognition.

400 days

FPLC

First-party Analytics Lead Cookie for lead attribution.

1 day

hubspotutk

Tracks a visitor’s identity for HubSpot forms and analytics.

175 days

last_touch_visitor

Stores timestamp of last interaction for visitor tracking.

25 days

visitor_id

Stores a unique ID for analytics purposes.

354 days

Marketing cookies:

Name

Purpose

Maximum Storage Duration

_fbp

Main cookie for tracking visitors via HubSpot. Includes timestamps and session counts.

175 days

_clck

Used by Google AdSense to experiment with ad efficiency.

71 days

_gcl_au (alt)

Same cookie across different domain (fram vs redm).

79 days

_gcl_aw

Used to store click information for Google Ads campaigns.

90 days

_gcl_dc

Used for DoubleClick campaign data tracking.

90 days

_gcl_gs

Google Ads service cookie for conversion tracking.

90 days

_ttp

TikTok ad personalization and attribution cookie.

90 days

_uetssid

Used by Bing Ads to store and track user sessions.

1 day

_uetvid

Bing Ads user tracking across websites.

364 days

ADS_VISITOR_ID

Tracks anonymous visits across Google ad systems.

86 days

You can adjust your browser settings to block all or some cookies, or to prompt you before a cookie is stored. Please be aware that removing or blocking cookies may prevent you from using certain features or accessing parts of our site. 

  1. Use of Authorized Agent

You may appoint an authorized agent to submit an opt-out request on your behalf by providing us with written confirmation of their authority. Please include a copy of that authorization when you submit the request. We reserve the right to refuse any agent’s request if they cannot demonstrate they’re properly empowered to act for you.

redmob

FZCO IFZA Business Park, DDP, Dubai 342001, United Arab Emirates

Copyright Redmob 2025

redmob

FZCO IFZA Business Park, DDP, Dubai 342001, United Arab Emirates

Copyright Redmob 2025

redmob

FZCO IFZA Business Park, DDP, Dubai 342001, United Arab Emirates

Copyright Redmob 2025